It was a tiresome morning. For some reason, I woke up at 5:30 a.m. and couldn't get back to sleep. I hopped from my cold bed onto the even colder floor, grabbed my clothes, got dressed,

Photo credit: Patrick K.,
W. Springfield, MA
W. Springfield, MA
The roads were slippery from the previous night's snow and we had to drive slowly. When we finally got to the store, I made my way through the wind to the door. I noticed I had a runny nose, which could only mean one thing: a cold was on its way.
With that in mind, my day was off to a bad start. I headed to my register, but not before my non-humorous manager decided to tell me his daily "Did you hear the one about ..." joke. I could take no more and said I had to help a customer.
The middle-aged woman had brown hair. Her eyes were deep brown, so brown they looked black. Her skin was a pasty white, and wrinkles covered her face. She seemed like the devil incarnate. Coming to the counter, she said, "I need to make a return!" When I asked if she had her receipt, she said no. I told her I could not do the return without one.
She screamed and shouted, "Manager! I want to speak to your manager!" I paged the manager, who repeated there were no refunds without a receipt. She then declared she would never return to our store again, and that we were so unfair.
Then she set off down the aisles with a shopping cart. I was confused since she had said she was never coming back. She returned 20 minutes later with her cart filled with merchandise.
"I'd like to buy these," she said, with a smirk. It seemed obvious she was up to something. "Sure," I replied, ringing up approximately 20 items. After I had taken her money, $52.73, she placed her finger to her mouth and said, "On second thought, I'll pass on these." I couldn't believe my ears. All those items, all that scanning!
I rolled my eyes and called the manager. She asked what my expressions were signifying, but I only replied, "What faces?"
The manager couldn't believe his eyes. He began working on the long return as she stood there and smiled. You could tell she found a twisted pleasure from it all. Finally, he finished. She grabbed her purse and said, "Maybe next time you should respect your customers," as she walked out of the store.
I folded my arms and sighed. I knew I should have called in sick.










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